Privacy Policy
We would like you to be aware that Way of Life® Dog Training is a company organized to promote dog training opportunities for our clients. Souha Ezzedeen is our privacy Compliance Officer.
We take the protection of your personal information very seriously and highly value your privacy. We protect your personal information from unauthorized access and use and do not rent, lease, or otherwise sell our client lists to third parties. We are committed to taking steps to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
We collect your information to administer our dog training and behaviour consulting programs, understand our clients, send you newsletters and other announcements of dog training interest, plan and tell you about upcoming events and see if you’re interested in participating.
We will only share your information in accordance with PIPEDA, in concealed form/statistical data (from which your identity cannot readily be determined) for the purposes of sharing learnings in animal training and behaviour; with your veterinarian to manage your case or share information; or to our Customer Relationship Management systems to manage our interactions; or to other clients and businesses at your direct request.
Please read on for the full details of our Privacy Policy.
1. Privacy Policy
We highly value your privacy. Please read this Privacy Policy carefully before using the www.wayoflifedogtraining.com Website (the “Website”) operated by Way of Life Dog Training, a Sole Proprietorship formed in Ontario, Canada (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
2. What information we collect, where we get this information, and how we use this information
We collect all information about you when we have a lawful basis to do so in accordance with the GDPR. Generally, this means that we process your personal information only with your knowledge and consent, including when you enter information on this Website and provide information via email, telephone, fax or in person, where necessary for the above purposes, where necessary to comply with a legal obligation, or as otherwise authorized by PIPEDA and/or the GDPR. We may also collect information about you from third party sources, but only with your knowledge and consent or where otherwise authorized by law. We collect the following information about you:
Identifying information – Name
Specific piece of information
Name
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Identifying information – Billing address
Specific piece of information
Billing address
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Identifying information – Phone number
Specific piece of information
Phone number
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Identifying information – IP address
Specific piece of information
IP address
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Identifying information – Email address
Specific piece of information
Email address
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Identifying information – Device identifier
Specific piece of information
Device identifier
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Financial information – Credit card or debit card number
Specific piece of information
Credit card or debit card number
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Financial information – Card expiration date
Specific piece of information
Card expiration date
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Financial information – Card CVV (security code)
Specific piece of information
Card CVV (security code)
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Internet or other electronic activity – Browsing history
Specific piece of information
Browsing history
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Internet or other electronic activity – Search history
Specific piece of information
Search history
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Internet or other electronic activity – Information regarding your interaction with our website or application
Specific piece of information
Information regarding your interaction with our website or application
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Internet or other electronic activity – Information regarding your interactions with advertisements
Specific piece of information
Information regarding your interactions with advertisements
Where we get this information
- Information submitted by the consumer.
How we use this information
- Enforcing our Terms of Service;
- Marketing and advertising;
- Performing services;
- Providing customer service;
- Resolving disputes;
- Verifying customer information.
Note that we may use your personal information for the purposes of profiling and automated decision making. Please see the “Your Rights” section below for more information regarding exercising your privacy rights related to profiling and automated decision making.
We do not collect or use personal information for any other purposes than listed about unless we have your consent or such collection or use is otherwise authorized by law such as if we have a legal duty or right to do so or good faith belief that such collection is necessary to protect our property or rights.
3. With whom we share your personal information is/was shared
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To market to you via email;
- To provide you with advertisements;
- To manage our interactions with you;
- To process transactions.
Identifying information – Device identifier
Specific piece of personal information shared
Device identifier
Categories of third parties with whom personal information is/was shared
- Advertising networks;
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To provide you with advertisements;
- To market to you via email;
- To manage our interactions with you;
- To process transactions.
Financial information – Credit card or debit card number
Specific piece of personal information shared
Credit card or debit card number
Categories of third parties with whom personal information is/was shared
- Advertising networks;
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To provide you with advertisements;
- To market to you via email;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
Financial information – Card expiration date
Specific piece of personal information shared
Card expiration date
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To market to you via email;
- To provide you with advertisements;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
Financial information – Card CVV (security code)
Specific piece of personal information shared
Card CVV (security code)
Categories of third parties with whom personal information is/was shared
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To market to you via email;
- To provide you with advertisements;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
Internet or other electronic activity – Browsing history
Specific piece of personal information shared
Specific piece of personal information shared
Browsing history
Categories of third parties with whom personal information is/was shared
- Advertising networks;
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To provide you with advertisements;
- To market to you via email;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
Internet or other electronic activity – Search history
Search history
Categories of third parties with whom personal information is/was shared
- Advertising networks;
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To provide you with advertisements;
- To market to you via email;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
Internet or other electronic activity – Information regarding your interaction with our website or application
Specific piece of personal information shared
Information regarding your interaction with our website or application
Categories of third parties with whom personal information is/was shared
- Advertising networks;
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To provide you with advertisements;
- To market to you via email;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
Internet or other electronic activity – Information regarding your interactions with advertisement
Specific piece of personal information shared
Information regarding your interactions with advertisements
Categories of third parties with whom personal information is/was shared
- Advertising networks;
- Customer management systems;
- Data analytics providers;
- Email marketing vendors;
- Email service providers;
- Financial transactions processors;
- Hosting providers;
- Parties that need to operate the website.
Reason(s) for sharing
- To provide you with advertisements;
- To market to you via email;
- To manage our interactions with you;
- To process transactions;
- To analyze your interactions with us or our website.
4. How we store your information
We are based in Canada and processes personal data in Canada. The European Commission recognizes Canada as providing an adequate level of protection for personal data. Our service providers, including but not limited to QuickBooks and Trite, may process your personal information outside of Canada (such as in the United States of America). When your information is processed outside of Canada (and for European Union residents, the European Union), it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. We have taken appropriate technical, organizational, and legal steps to secure this information.
5. How we protect your information
We have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only;
- Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need.
6. How long we keep your information
We retain your information only for as long as is reasonable to fulfill the purpose for which the information was collected or for legal or business purposes.
7. Sale of your information
We do not rent, sell or trade your personal information.
8. Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.
9. Anonymous Technical Information
Visitors should also be aware that that anonymous technical information may be collected as a result of a visit to the Website. For example, this information may include the visitor’s IP address, browser type, operating system, domain name, access times and referring website addresses. We use this anonymous technical information for purposes such as diagnosing problems with Website’s servers, improving the operation and content of the Website and compiling aggregate and statistical information.
Company will not attempt to link or match such anonymous technical information with any personally-identifiable information unless Company has an individual’s consent, Company (or its service providers) have detected or reasonably suspect any unlawful use of Company’s services or a security breach, or Company has a legal duty or right to do so.
10. Children’s privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
11. Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
12. Your rights
All visitors or users of this website have the following rights with regard to their personal information:
- The right to access the personal information that we have collected about you and information about whether and why we process your personal data and related information.
- The right to say no to the sale of your personal information.
- The right to request that we amend any of the information that we have collected about you
- The right to ask us to delete personal information that we hold about you
- The right to ask us to limit or stop the processing of your personal information in certain cases (for example, if the personal information that we are processing about you is inaccurate or is for direct marketing purposes, automated decision making purposes, or profiling purposes)
- The right to request a copy of personal information that we hold about you and transfer such information to another entity
- The right to withdraw your consent to the processing of your data.
- The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
- Exercising your rights
You may exercise the rights specified above by submitting a written request to:
Souha Ezzedeen
Founder & Operator
info@wayoflifedogtraining.com
4165465486
7030 Woodbine Ave Suite 500 Markham ON L3R6G2
Canada
www.wayoflifedogtraining.com
We will need to verify your identity before processing your request. To verify your identity, you will need to provide us with the following information with your request:
- Name;
- Billing address;
- Phone number;
- Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
Generally, there is no cost for such access. However, we reserve the right to charge such costs on a case by case basis in accordance with applicable laws. The individual will be notified in advance if charges apply.
13. Accountability
We make reasonable efforts to ensure that personal information is accurate and complete. This may involve requesting further information or updates from you. We rely on you to notify us if there is a change to your personal information affecting your relationship with us.
The following person is accountable and responsible for our privacy practices and procedures:
Souha Ezzedeen
Founder & Operator
4165465486
info@wayoflifedogtraining.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this form or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376.
14. Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
15. Security Breaches
We will take appropriate steps if we experience a security breach in accordance with applicable privacy laws. If we experience a security breach that creates a real risk of significant harm to you, we will provide you with notice.
16. Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
17. Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
18. Questions
If you have any questions or concerns about this Privacy Policy, or would like to exercise any of your rights outlined above, please contact us at info@wayoflifedogtraining.com.